Refund and Returns Policy

Overview

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Only new items are eligible for return.

To start a return, you can contact us at hello@swifties.online.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@swifties.online.

Returns are accepted for both defective and non-defective products. The return window is 45 days from the date of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@swifties.online.

Return Window Extension

From January 1 to January 31, 2025, we’re extending our return window to give you more time and flexibility. You’ll have 31 days from your delivery date to return any items. We understand that sometimes, life gets busy, and we want to ensure you have plenty of time to make your decision.

Return Method

We aim to make returns as easy and convenient as possible. All returns are made by mail, and a return label is included in the package at no cost to you. There are no restocking fees. Your convenience is our priority.

Item Condition

Whether your item is new or used, we accept returns in any condition. We believe in providing a hassle-free return experience, so you can shop with confidence, knowing that you have options if something doesn’t work out.

Restocking Fee

Good news! We don’t charge any restocking fees. You can return your items without worrying about additional costs. We want you to feel confident in your purchases and the return process.

Return Reason and Fees

No matter the reason for your return, we’ve got you covered. There are no fees for returns due to buyer’s remorse or if the item is defective. We want to ensure you’re completely satisfied with your purchase and that returning an item is straightforward and stress-free.